Returns & Exchanges

Due to the perishable nature of our gourmet food items and gift baskets, Hazelton's offers a satisfaction guarantee and will replace any damaged or incorrect products reported within 48 hours of delivery.

1

Contact Customer Support

Email our support team or use our live chat within 48 hours of receiving your order to report any issues with your food items.

2

Provide Documentation

Please include your order number and clear photographs of the product and its packaging to help us assess the concern.

3

Review and Approval

Our quality assurance team will review your request and, if approved, will authorize a replacement or a store credit.

4

Resolution Delivery

Once approved, we will expedite a fresh replacement to your address at no additional cost or process your credit immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing